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Frequently Asked Questions

 

How is my privacy guaranteed? Is it possible to have a signed confidentiality agreement?

We have strict policies on keeping all our client information highly secret and we are happy to sign any confidentiality agreements if you would like us to provide you an extra feeling of security. We can also provide you with an agreement for this purpose if you require.

 

How is my data kept secure?

Your scan is kept on a computer that does not have access to the internet to prevent any risk of hacking and we uphold the highest standards of data handling for maximum security. If you have any security concerns or special requirements please let us know.

 

How much is a custom fit lingerie set?

Our costs vary depending on your needs but we start from €895 for a bespoke bra including our 3D printed support or €545 for a custom bralette. Briefs go from €320 and Thongs €295. We will discuss the costs with you personally if you have any special requirements.

 

Woa that’s a lot of money, how come?

  • All of our materials are ethically sourced and produced in Europe. Our garments are completely made in the Netherlands in our atelier in Rotterdam. Our ethically sourcing and production process is significantly more expensive than producing in lower wage countries.
  • All our garments are completely custom made, nothing is standard. This is also raising the production price exponentially; you could compare our garments to a tailor made suit or a pair of custom made shoes.
  • Each garment takes over 32 hours to make, excluding the consultation and fitting sessions.
  • We need a software developer to work for at least 8 hours on each bra.

To get a better idea of how much our labor costs are, multiply your own gross hourly rate by 32 and you get an idea…

 

I want to buy a custom fit bra or lingerie set, how does the payment process work?

If you want to buy a custom fit garment from us, we ask you for a €95 non-refundable deposit upfront. When we are ready to take your order we will ask for the remaining amount. Then it’s time to start the process of making your lingerie, beginning with an appointment to get you 3D scanned and measured. Please see our our process page for more information.

 

What is the delivery time for my custom fit lingerie?

The delivery time for your bespoke garments depends on your needs and special requirements. For our bespoke garments to be finished it can take up to 3 fittings and therefore final delivery time can vary from 6 to 12 weeks.

 

Is it possible to buy a custom fit bra online?

It requires a personal 3D scan for your custom fit garments to be made. Therefore it is necessary to do a private fitting. This can be done in our atelier or in the comfort of your private residence. Please request an appointment here.

 

I want to buy a bespoke, custom fit lingerie set as a gift. How can I place an order?

We can make a personal written invitation accompanied with a small present to give to your beloved one if you want to buy our garments as a gift. Please contact us for possibilities and the payment process. Of course, we will keep payment details confidential.

 

I’d like to combine my visit to your atelier with a trip to the Netherlands. Do you have any advice on where to stay?

If you are looking to include a visit to our atelier as part of a trip to the Netherlands please let us know via our contact form so can liaise with you on any travel or accommodation needs you may have. We are also happy to provide you with advice on where to go, what to see and how to travel in the Netherlands.